Firstly, when we receive new items from our sellers we evaluate the physical condition. We make sure the products are top-quality and in a saleable condition. We fully disclose the condition of each item available on our website - the description of each product specifies the condition and faults of the item. Please refer to our classification of product condition to find out more. At My Luxe London we say a big NO to fakes or replicas. Our luxury handbags are authenticated by the AI-powered Entropy solution, which protects businesses, buyers and sellers from inadvertently transacting in counterfeit and fraudulent items. In addition, our in-house team of experienced authenticators makes sure the items are genuine and if it doesn't satisfy our Quality Control Team, we will simply don’t consign them.